Privacy Policy

Effective 15 August 2026

SuperChase ("we", "us") provides software that helps Australian financial advice practices prepare, track and follow up third-party authority requests with superannuation funds. This policy explains what personal information we collect and how we handle it, consistent with the Australian Privacy Principles (APPs).

1. What we collect

• Account information: your name, work email, phone, practice name and AFSL number.
• Client information you enter: client names, dates of birth and fund membership details, entered by you solely so the product can generate authority documents and track requests. You are responsible for having your client's authority to enter it.
• Request records: the chronology of actions you record (lodgements, follow-ups, notes).
• Usage data: privacy-respecting page analytics on our marketing site (no cookies, no cross-site tracking) and standard server logs.
• What we do not collect: tax file numbers, fund login credentials, or payment card numbers (payments are processed by Stripe).

2. Why we collect it

To operate the product: generating documents, running request clocks, drafting correspondence, providing support, and billing. We also compute aggregated, de-identified fund response-time statistics (the Fund Response Index); these contain no client or practice identifiers.

3. Where it's stored

In Australia (Sydney region), on infrastructure provided by Supabase (database) and Vercel (application hosting), encrypted in transit and at rest.

4. Who we share it with

Only service providers necessary to run SuperChase: Supabase (data hosting), Vercel (hosting), Stripe (billing) and Resend (transactional email). We do not sell, rent or trade personal information. We disclose information if required by Australian law.

5. Retention and deletion

Data is retained while your account exists so you can return after cancelling. You may request permanent deletion of your practice and all client data at any time; we action deletion requests promptly.

6. Access and correction

You can view and edit your practice and client information in the product. For anything else, or to make a privacy complaint, contact us; if unresolved you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

7. Changes

We'll update this policy as the product evolves and change the effective date above. Material changes are notified in-product.

8. Contact

Reply to any SuperChase email, or contact the founder directly from the app's settings page.